+ Client Success Manager

We are searching for a Client Success Manager to add to our team! The responsibilities are varied, and you will be working with multiple associations and staff members.

If you have experience managing Associations or non-profits, are an amazing multi-tasker, thrive while working independently, learn new programs quickly, are ridiculously organized, and would list strategizing and implementing programs for member and revenue growth as some of your best skills, we want to hear from you!

We are excited to offer a flexible work schedule for our employees, including the option to work from home and/or in-office, offering collaborative experiences along with the convenience of utilizing your home office.

About You

The ideal Client Success Manager can support multiple clients, has a strong general operational background and is able to be extremely hands-on, is passionate about brainstorming and implementing strategies to grow their Association clients, and enjoys working without much direction.

In addition, you must be tech savvy – we work with dozens of programs and the ability to quickly learn and master a wide variety of technologies is essential.

Job duties are different every day! Responsibilities will include:

• Onboarding and temporarily managing all new clients (for approximately 6 months) to set them up for success before handing off to dedicated staff
• Working with clients (mainly oversight) when we have staff transitions to ensure quality and continuity
• Oversight for clients experiencing issues (when we need longer term oversight)
• Serving as dedicated Executive Director (ED) on 2-3 clients
• Facilitating strategic planning for clients
• Creating and implementing initiatives for Impact
• ED "floater" - serving temporarily in this role for clients who need it for miscellaneous situations

This is a full-time position and even once we have it defined it would likely grow and change once someone is in the role, so you would definitely need to be comfortable working in that type of environment!

This is a full-time position and ideal for someone who likes change and variety. If you’re comfortable being uncomfortable this is the perfect fit!

This job also requires some travel. You will be expected to attend annual conferences, annual Board retreats, and/or Annual Board meetings in person.

Required Experience:

• Minimum of 5 years of association management experience
• Proven ability to be hands-on; you are the doer as well as the thinker!
• Expert with Microsoft Office products (Word, Excel, PowerPoint, Publisher)
• Experience working with an e-newsletter program such as Constant Contact or Mailchimp
• Experience working within one or more AMS platforms
• Strong ability to self-motivate
• Outstanding ability to learn new software programs and pick up on new tasks and programs quickly and without much guidance
• Associate’s degree
• Fun, yet professional attitude!

Why Work for Impact?

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee’s input, suggestions, and feedback – you will feel valued, motivated, challenged, and encouraged!

Find more info on Impact's benefits at the top of this page!

If this sounds like a great fit for you, and you’re excited to work with a group of professionals who love what they do, we look forward to hearing from you! Please send your cover letter and resume to info@ImpactAMC.com. You can also learn about our firm at www.ImpactAMC.com.

Pay: $60,000 to $70,000 per year

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.

+ Executive Director

We are searching for a full-time Executive Director to add to our team - but this isn’t your regular ED job! The responsibilities are varied, and you will be working with multiple associations and staff members.

If you have experience managing Associations or non-profits, are an amazing multi-tasker, thrive while working independently, learn new programs quickly, are ridiculously organized, and would list strategizing and implementing programs for member and revenue growth as some of your best skills, we want to hear from you!

We are excited to offer a flexible work schedule for our employees, including the option to work from home and/or in-office, offering collaborative experiences along with the convenience of utilizing your home office.

About You

The ideal Executive Director can support multiple clients, has a strong general operational background and is able to be extremely hands-on, is passionate about brainstorming and implementing strategies to grow their Association clients, and enjoys working without much direction.

In addition, you must be tech savvy – we work with dozens of programs and the ability to quickly learn and master a wide variety of technologies is essential.

Job duties are different every day! Responsibilities will include:

• Governance of your dedicated Associations

• Effectively leading staff in the deployment of best practices in association management
• Member and revenue development
• Oversee implementation of strategic goals
• Oversee and implement all activities approved by the Board
• Oversee legal responsibilities of the organization (taxes, bylaws, entity filings, trademarks, etc.)
• Developing and implementing member growth and retention programs
• Assist the Marketing Specialist in developing and implementing annual marketing plan including determining appropriate target audiences and institutions, objectives, tactics and desired outcomes
• Actively participate in, or lead if appropriate, Board meetings, Committee meetings, virtual meetings, and conference calls as needed
• Serving as dedicated ED on 2-3 clients
• Facilitating strategic planning for clients
• Other duties as assigned

This job also requires some travel. You will be expected to attend annual conferences, annual Board retreats, and/or Annual Board meetings in person.

Required Experience:

• Minimum of 5 years of association management experience
• Proven ability to be hands-on; you are the doer as well as the thinker!
• Expert with Microsoft Office products (Word, Excel, PowerPoint, Publisher)
• Experience working within one or more AMS platforms
• Strong ability to self-motivate
• Outstanding ability to learn new software programs and pick up on new tasks and programs quickly and without much guidance
• Associate’s degree
• Fun, yet professional attitude!

Why Work For Impact?

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee’s input, suggestions, and feedback – you will feel valued, motivated, challenged, and encouraged!

Find more info on Impact's benefits at the top of this page!

If this sounds like a great fit for you, and you’re excited to work with a group of professionals who love what they do, we look forward to hearing from you! Please send your cover letter and resume to info@ImpactAMC.com. You can also learn about our firm at www.ImpactAMC.com.

If you are interested in becoming a part of a unique, growing, and fun company please send your cover letter and resume to info@ImpactAMC.com.

Pay: $60,000 to $70,000 per year

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.

+ Association Manager

Impact is actively searching for an Association Manager to add to our team. If you have experience supporting volunteer-led associations, are an amazing multi-tasker, thrive while working independently, learn new programs quickly, are ridiculously organized, and would list strategizing and implementing programs for client growth as some of your best skills, we want to hear from you!

Our headquarters is located in Madison and many of our employees work remotely across the country. We are excited to offer a flexible work environment for our employees, including the option to work from home and/or in-office.

About You

The ideal Association Manager can support multiple clients, has a strong general administrative background, is passionate about brainstorming and implementing strategies to grow their Association clients, and enjoys working without much direction.

Job Duties

Association Manager job duties will be different every day! Our services are customized to each client, so you need to be flexible and eager to meet those needs. Duties can include:

• Proactively managing all aspects of association operations related to membership, communications, board transitions and programming

• Developing and executing growth campaigns for clients in the areas of membership and/or revenue
• Oversee the membership renewal process and delegate priorities/tasks
• Prepping, running, and/or supporting board or committee meetings, including taking and distributing minutes
• Establishing Board goals and prioritizing your Impact team’s work in relation to those goals
• Working with President and/or Committee Chair to determine the marketing and communications strategy
• Working with Board and/or Committee Chair to plan and manage webinar strategy and content
• Supporting client events in conjunction with the Impact Events Team, including managing the sponsorship strategy and onsite attendance
• Oversee regular maintenance of Association Management System (AMS)

Required Experience:

• Minimum of 3 years supporting an Association/non-profit client in the manner described above
• Minimum of 5 years of administrative experience
• Expert with Microsoft Office products (Word, Excel, PowerPoint, Publisher)
• Strong ability to self-motivate and proven ability to multi-task and work independently
• Outstanding ability to learn new software programs and pick up on new tasks and programs quickly
• Associate’s degree
• Fun, yet professional attitude!

Why Work For Impact?

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee’s input, suggestions, and feedback – you will feel valued, motivated, challenged, and encouraged!

Find more info on Impact's benefits at the top of this page!

If you are interested in becoming a part of a unique, growing, and fun company please send your cover letter and resume to info@ImpactAMC.com.

Job Type: Full-time

Pay: $22.00-$28 per hour

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.

+ Association Coordinator

Impact searching for a full-time Association Coordinator to add to our team. If you are amazing at multitasking, thrive on working independently, learn new technology quickly, and would list customer service as one of your best skills, we want to hear from you!

Our headquarters is located in Madison, WI and many of our employees work remotely across the country. This position is in-office with the opportunity to move to a hybrid schedule following a positive six-month performance review.

About You

The ideal candidate will have administrative and customer support experience A background working with volunteer-led organizations is preferred.

The best candidate will:

• Be able to work both independently and in collaboration with others
• Remain flexible, proactive, resourceful, and efficient
• Maintain high levels of professionalism and communication
• Utilize problem-solving and advanced written and verbal communication skills
• Have strong decision-making ability and attention to detail

Job Duties

This position will assist Impact’s Association Managers, Association Executive, and Client Services Manager to help meet the unique needs of multiple different clients.

Job duties are different every day. Our services are customized to each client, so you need to be flexible and eager to meet those needs. Your duties will include:

• Reception services and customer support
• Reviewing and distributing client mail at our Madison, WI office Updating websites and databases
• Technology troubleshooting and research for in-office equipment Managing email accounts
• Compiling, formatting, and proofreading content or documents
• Managing and posting content on client social media accounts
• Creating graphics for social media platforms, eblasts, and websites
• Creating enewsletters and eblasts using platforms such as Mailchimp and Constant Contact
• And anything else the client needs

Required Experience:

• Minimum of 1 year of administrative experience
• Receptionist and/or call center experience
• Experience working with nonprofit organizations/associations preferred
• Strong ability to multitask, self-motivate, and work independently
• Expert with Microsoft Office products (Word, Excel, PowerPoint, Publisher)
• Outstanding ability to learn new software programs and pick up on new tasks and programs quickly
• Able to be available during Impact's core work hours: 9:00am - 3:00pm Central Time
• Fun, yet professional attitude!

Why Work For Impact?

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee’s input, suggestions, and feedback – you will feel valued, motivated, challenged, and encouraged!

Find more info on Impact's benefits at the top of this page!

If this sounds like a great fit for you, and you’re excited to work with a group of professionals who love what they do, we look forward to hearing from you! Please send your cover letter and resume to info@ImpactAMC.com. You can also learn about our firm at www.ImpactAMC.com.

Job Type: Full-time

Pay: $18.00-$23.00 per hour

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.

+ Senior Meeting Planner

Impact is searching for a Senior Meeting Planner to add to our team.  If you have experience managing meetings, conferences, and webinars for Associations or non-profits, are an amazing multi-tasker, thrive while working independently, learn new programs quickly, are ridiculously organized, and would list leading and implementing programs for increased attendance and revenue as some of your best skills, we want to hear from you!

We are excited to offer a flexible work schedule for our employees, including the option to work from home and/or in-office, offering collaborative experiences along with the convenience of utilizing your home office.

About You

This is a really unique opportunity to work with a number of Association clients, providing full scope meeting management services for our larger events, as well as mentoring and guiding more junior level event staff.

Typical meetings are 2-4 days in length, have 100-400 attendees, sponsors, a small number of exhibitors, poster sessions, keynote and breakout sessions, and off-site receptions.

This position will be full service in nature, managing all aspects of the meeting process:

• Venue Selection and contract negotiation
• Working with an guiding conference committees
• Speaker support
• Budget creation
• Creation, testing, and management of registration platforms
• Marketing and communications
• Leading the planning process, deadlines, updates, etc
• Sponsor management
• Developing plans to increase event attendance and revenue
• Continuing education credits management
• Coordination and training of all volunteers
• On-site management
• Leading Impact staff on event management responsibilities
• Post conference activity (budget, survey, etc)

This job also requires some travel as you will be expected to attend client events and professional development conferences.

Required Experience:

• Minimum of 5 years of full scope, professional meeting management experience, preferably in the Association space
• Strong ability to self-motivate as well as motivate others
• Outstanding ability to learn new software programs and pick up on new tasks and programs quickly and without much guidance
• CMP designation preferred
• Fun, yet professional attitude!

Why Work For Impact

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee’s input, suggestions, and feedback – you will feel valued, motivated, challenged, and encouraged!

Find more info on Impact's benefits at the top of this page!

If this sounds like a great fit for you, and you’re excited to work with a group of professionals who love what they do, we look forward to hearing from you! Please send your cover letter and resume to info@ImpactAMC.com. You can also learn about our firm at www.ImpactAMC.com.

Pay: $62,000-$72,000

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.

+ Meeting Planner

Impact is searching for a Meeting Planner to add to our team. This is a perfect opportunity for someone who has been a meetings or event coordinator and is looking for the next challenge, or someone who has supported meetings and conferences for 1-3 years.

If you have experience supporting meetings, conferences, and webinars for Associations or non-profits, are an amazing multi-tasker, learn new programs quickly, are ridiculously organized, and would list successfully growing meeting revenue and attendance as one of your best skills, we want to hear from you!

We are excited to offer a flexible work schedule for our employees, including the option to work from home and/or in-office, offering collaborative experiences along with the convenience of utilizing your home office.

About You

This is a really unique opportunity to work with a number of Association clients, providing full scope meeting management services for our smaller events.

Typical small meetings are 1-3 days in length, have 50-100 attendees, sponsors, a small number of exhibitors, poster sessions, keynote and breakout sessions, and off-site receptions.

This position will be full service in nature, managing all aspects of the meeting process:

• Venue Selection and contract negotiation
• Working with an guiding conference committees
• Speaker support
• Budget creation and management
• Creation, testing, and management of registration platforms
• Marketing and communications
• Leading the planning process, deadlines, updates, etc
• Sponsor management
• Developing plans to increase event attendance and revenue
• Continuing education credits management
• Coordination and training of all volunteers
• On-site management
• Post conference activity (budget, survey, etc)

This job also requires some travel as you will be expected to attend client events and professional development conferences.

Required Experience:

• Minimum of 2 years of professional meeting management experience
• Full scope meeting planning experience, preferably in the Association space
• Strong ability to self-motivate
• Outstanding ability to learn new software programs and pick up on new tasks and programs quickly and without much guidance
• CMP designation preferred
• Fun, yet professional attitude!

Find more info on Impact's benefits at the top of this page!

If this sounds like a great fit for you, and you’re excited to work with a group of professionals who love what they do, we look forward to hearing from you! Please send your cover letter and resume to info@ImpactAMC.com. You can also learn about our firm at www.ImpactAMC.com.

Job Types: Full-time, Part-time

Pay: $22.00-$28.00 per hour

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.

+ Events Coordinator

We are searching for a full-time Event Coordinator to add to our team. If you are amazing at multitasking, thrive on working independently, learn new technology quickly, and would list customer service as one of your best skills, we want to hear from you!

We are excited to offer a flexible work schedule for our employees, including the option to work from home and/or in-office, offering collaborative experiences along with the convenience of utilizing your home office.

About You

The ideal candidate will have administrative experience and a background working on meeting and event logistics. This candidate will be able to work both independently and in collaboration with others, and will remain flexible, proactive, resourceful, and efficient.

High levels of professionalism and communication are crucial to this role. The person in this position must utilize problem-solving and advanced written and verbal communication skills. Strong decision-making ability and attention to detail are equally important.

This position will assist Impact’s meeting planners to help create and manage successful, highly attended, revenue generating events. Professionalism, problem solving on your feet, and a pleasant and helpful personality will be vital! 

Job duties are different every day! Our services are customized to each client, so you need to be flexible and eager to meet those needs. Duties can include:

• Provide assistance and input on logistics for a variety of events and meetings
• Onsite event support, such as registration desk assistance, set up, and other duties as needed
• Assisting with speaker coordination, sponsorship coordination, exhibitor coordination, and/or marketing of event
• Create and manage online attendee/exhibitor/sponsor registration through multiple platforms and run reports as needed
• Establish and maintain relationships with outside vendors, order all supplies such as signage, name badges, giveaways, and anything else the event might require.
• Formatting professional client-facing documents as needed in preparation for committee meetings or on-site needs
• Inputting or setting up content in a variety of technology platforms
• Provide registration and event assistance leading up to the event via email or phone calls
• Other duties as assigned by the Director of Events, Senior Meeting Planner, and Meeting Planners

Required Experience:

• Minimum of 1 year of administrative experience
• Experience working with nonprofit organizations/associations preferred
• Strong ability to multitask, self-motivate, and work independently
• Expert with Microsoft Office products (Word, Excel, PowerPoint, Publisher)
• Outstanding ability to learn new software programs and pick up on new tasks and programs quickly
• Fun, yet professional attitude!

Why Work For Impact?

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee’s input, suggestions, and feedback – you will feel valued, motivated, challenged, and encouraged!

Find more info on Impact's benefits at the top of this page!

If this sounds like a great fit for you, and you’re excited to work with a group of professionals who love what they do, we look forward to hearing from you! Please send your cover letter and resume to info@ImpactAMC.com. You can also learn about our firm at www.ImpactAMC.com.

Pay: $18.00-$23.00 per hour

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.

+ Financial Specialist

We are searching for a Financial Specialist to add to our team. If you have bookkeeping or financial management experience, thrive while working independently, are ridiculously organized, and would list QuickBooks as one of your favorite platforms, we want to hear from you!

We are excited to offer a flexible work schedule for our employees, including the option to work from home and/or in-office, offering collaborative experiences along with the convenience of utilizing your home office.

About You

The ideal Financial Specialist can manage the financial accounts of multiple clients, has experience in all aspects financial management/bookkeeping, and is extremely proficient in QuickBooks Online.

Job responsibilities can include:

• Accounts payable/accounts receivable
• Bank reconciliations
• Manage account reconciliations
• Reconciling bank accounts
• Monthly reporting
• Preparation of financial statements
• Monitor and report on investments
• Create/follow internal control procedures
• Audit support
• Maintain chart of accounts
• Tax preparation support
• Budget preparation and tracking
• Record monthly bank transactions

Required Experience:

• Minimum of 3 years of financial management/bookkeeping experience
• Proven ability to multi-task and work independently
• Expert with QuickBooks Online
• Strong ability to self-motivate
• Associate’s degree
• Fun, yet professional attitude!

Why Work For Impact?

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee’s input, suggestions, and feedback – you will feel valued, motivated, challenged, and encouraged!

Find more info on Impact's benefits at the top of this page!

If this sounds like a great fit for you, and you’re excited to work with a group of professionals who love what they do, we look forward to hearing from you! Please send your cover letter and resume to info@ImpactAMC.com. You can also learn about our firm at www.ImpactAMC.com.

Job Types: Full-time, Part-time

Pay: $53,000 - $65,000 per year

When extending an offer, we take a comprehensive approach to determining compensation. This includes considering the pay range for the position, the candidate’s resume and experience, relevant certifications, and requirements expressed during the hiring process.